Effective Date: 22 Noviembre, 2024

Welcome to Mallorcakes! These Terms of Service (“Terms”) govern your use of our website (“Website”) and services (“Services”), provided by Mallorcakes (“Company,” “we,” “us,” or “our”). By accessing or using our Website or Services, you agree to these Terms. If you do not agree, please do not use our Website or Services.

1. Company Information

Mallorcakes operates as a cupcake business based in Spain, adhering to Spanish commercial and consumer protection laws. Our registered business address is [Insert Address], and you can contact us at hello@mallorcakes.com.

2. Eligibility

You must be at least 18 years old or have parental/guardian consent to use our Website and Services. By using our Website, you confirm that you meet these eligibility requirements.

3. Products and Services

Mallorcakes specializes in the sale of cupcakes, baked goods, and related products.

a. Product Descriptions

We strive to ensure accurate descriptions of our products. However, variations in appearance, flavor, or packaging may occur. Photos on the Website are for illustrative purposes only.

b. Custom Orders

Custom orders are subject to additional terms, including specific design and flavor requests. Details will be agreed upon in writing before payment.

4. Orders and Payment

a. Order Process

Orders can be placed through our Website, by phone, or in person. Once an order is confirmed, it is binding.

b. Pricing

All prices are listed in Euros (€) and include applicable VAT. Prices are subject to change without prior notice.

c. Payment Methods

We accept credit/debit cards, cryptocurrency, PayPal, and bank transfers. Payment is required at the time of order confirmation unless otherwise agreed.

5. Delivery and Pickup

a. Delivery Policy

Deliveries are available within specified areas in Mallorca. Delivery fees, if applicable, will be disclosed at checkout. Estimated delivery times are provided but not guaranteed.

b. Pickup Policy

Customers may pick up orders at our designated location during business hours. Please bring proof of purchase when collecting orders.

6. Cancellations, Refunds, and Returns

a. Cancellations

Orders may be canceled within 24 hours of placement for a full refund. Custom orders may be subject to cancellation fees.

b. Refunds

Refunds are issued for defective products or errors on our part. Requests for refunds must be submitted within 24 hours of receipt of the order, accompanied by photographic evidence.

c. Non-Returnable Items

Due to the perishable nature of our products, returns are not accepted unless the product is defective.

7. Allergens and Dietary Information

While we take precautions to avoid cross-contamination, our products are made in a kitchen that processes allergens, including but not limited to nuts, gluten, dairy, and eggs. Customers with severe allergies should exercise caution.

8. Use of the Website

a. Permitted Use

You agree to use the Website only for lawful purposes and in accordance with these Terms.

b. Prohibited Activities

You may not:

• Use the Website for fraudulent or unlawful purposes.
• Interfere with or disrupt Website functionality.
• Attempt to gain unauthorized access to the Website or our systems.

9. Privacy Policy

We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Intellectual Property

All content on the Website, including text, images, logos, and designs, is the intellectual property of Mallorcakes or its licensors. Unauthorized use is prohibited.

11. Limitation of Liability

To the extent permitted by Spanish law, Mallorcakes is not liable for:

• Indirect, incidental, or consequential damages.
• Delays or failures in performance due to circumstances beyond our control (e.g., natural disasters).

12. Dispute Resolution

In the event of a dispute, we encourage amicable resolution. If unresolved, disputes will be subject to the jurisdiction of the courts in Mallorca, Spain, and governed by Spanish law.

a. Indemnification

You agree to indemnify, defend, and hold harmless Mallorcakes, its affiliates, and employees from any claims, damages, liabilities, or expenses (including reasonable legal fees) arising out of your use of our Website or Services, your violation of these Terms, or your infringement of any rights of a third party. By using our Services, you also agree that Mallorcakes shall not be held responsible for any direct or indirect damages, and you waive the right to sue or claim damages against us, except where such exclusion is prohibited under Spanish law.

13. Changes to the Terms

Mallorcakes reserves the right to update these Terms at any time. Changes will be effective upon posting on the Website. Continued use of the Website constitutes acceptance of revised Terms.

 

Thank you for choosing Mallorcakes! We look forward to serving you.